“We are not an information centre, why don’t they just Google it up” said an Australia Post employee as soon as the customer was out of the hearing zone. I was at a post office and while I was being served, a customer at the next counter had bought what she needed and just asked the attendant what direction a certain street was in the suburb. A colleague answered the question and the customer thanked them and went away. A bad day for the employee perhaps but that just brings to attention the bitter truth of “customer service”, everyone is so busy that to be able to do their job,…