Everyone has been affected differently during the pandemic but safe to say most businesses out there (like ours) have not been able to provide their usual standard of service for a few months now because of varying reasons. Great service every time is the aim and the quest to get there continues for me and hopefully for other businesses out there too as we slowly return to business as “almost” usual. Provide great service… There is very little competition there…

Since I started the business several years ago, there have just been 2 short periods of time when I wasn’t busy. Period 1 when I started the business having resigned from my full time job and Period 2 was when I moved cities and was like starting the business from almost scratch again. Except those periods and as far I can remember, I have always been busy at work (crazy busy to be honest at all times, at any time). I am not the only small business owner who is crazy busy always, there are so many of us out there. The reason? Businesses are busy because of two reasons:…

Being mindful is the need of the times we are living in. Tension between stakeholders of businesses is at an all time high but we need to understand that none of us wanted to be in the position of having to put our businesses, lives and plans on a hold but we all may have to make a few tough decisions. Anger and frustration is the natural emotion when you are being let go but both employers and employees need to be understanding of the other’s situation and act in a civilised manner in these stressing times. No doubt there would be some from both sides who would try to…