Try scattering a few colourful toys around a toddler and then put a delicate item (mobile phone, remote control, reading glasses, etc) somewhere near by. I am no child psychologist but the chances are the toddler would not go for the toys but the other delicate item because in the sea of the sameness, (s)he…
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What happens to customer service when we are pressed for time?
“We are not an information centre, why don’t they just Google it up” said an Australia Post employee as soon as the customer was out of the hearing zone. I was at a post office and while I was being served, a customer at the next counter had bought what she needed and just asked…
“WE” vs “THEM”
English wasn’t my 1st language and thinking about it wasn’t probably my 2nd or even 3rd language I spoke but the words we use in a business environment are so critical. Yesterday I had to call icare NSW because I had emailed them the change to my business name and email address over a month ago…
People not robots
Treat your team members as people not robots and see if it makes a difference in their attitude to work. People you know the ones who: Can have bad days here and there Have kids and may need time off here and there to look after them Get sick every now and then At times…
Increase your bank balance by not focusing on your costs
CLIENT QUESTION: I want to increase my bank balance (profits). How can I cut down my costs (expenses)? OUR ANSWER: There are lots of people out there who think that the only way we can increase profits in a business or bank balances (if you are an individual) is by cutting down the expenses we…
What is the worst that can happen?
Fear and lack of confidence holds us all back. The fear of what would happen if you do something or lack of confidence in yourself knowing something can be done but not believing in yourself to be able to do it. We all have ideas that we are not sure would work or things that we don’t bring…
What a business is all about
There is way too much noise out there about businesses and their relationships with growth, technology, management, marketing, customer service, social responsibility, tax offices, etc. At times we need to just simply things and below is a simplistic four point view of what a business is all about: A business needs to find customers at…