A partner in a firm decides to leave the firm so he approaches another firm to be a partner there. “How many clients are you bringing with you?” he is asked. “None, I am going to leave them there and start afresh” he says. He is told to get lost. Customers who buy from you…
NEXT ZERO
Be impressed not envious…
The nature of my work is that I come across many stories of success and super duper success. So what happens when I come across a client who is more successful than I am? I get impressed or inspired even. The other way to feel would be envy, which so many of us do feel…
The lizard brain in us wins
I always have a fairly long list of things to do once I reach work on any given day. As the clock ticks by I keep getting things done and adding a few things along the way. Then somehow I keep postponing the same things day after day but always find a reason (excuse) not…
Failure is not a prerequisite for success
Every successful business story seems to have a few failure stories attached to them. It almost seems to be sold to startups that you have to fail a few times before you can succeed. Failure is thus glorified as a badge of honor. Result: When things don’t go to plan we are quick to label it…
Don’t die chasing deadlines
Working in a deadline driven industry teaches you a thing or two. Pipeline is always full of potential opportunities and work would never end. One deadline will follow another and then another. To stay sane and take time for life you need to block your calendar out for various times of the year and get…
Its not the end of the world
So you might: Loose a client Fail at achieving something Not meet a deadline Not get promoted Not be as rich as you dreamt So what!? It’s not the end of the world. It’s part and parcel of work and life. Fear not, complain not and get on with it!!!
Give your ideas a chance.
We believe in providing services to our clients that help them with something (peace of mind when their obligations are in order, increased profitability, better processes, etc). Needless to say that our success then depends on what we can do for our clients. Our minds are always looking for ideas and things that might help…
Standout in the sea of sameness
Try scattering a few colourful toys around a toddler and then put a delicate item (mobile phone, remote control, reading glasses, etc) somewhere near by. I am no child psychologist but the chances are the toddler would not go for the toys but the other delicate item because in the sea of the sameness, (s)he…
What happens to customer service when we are pressed for time?
“We are not an information centre, why don’t they just Google it up” said an Australia Post employee as soon as the customer was out of the hearing zone. I was at a post office and while I was being served, a customer at the next counter had bought what she needed and just asked…
“WE” vs “THEM”
English wasn’t my 1st language and thinking about it wasn’t probably my 2nd or even 3rd language I spoke but the words we use in a business environment are so critical. Yesterday I had to call icare NSW because I had emailed them the change to my business name and email address over a month ago…